We currently use DPD Local and Parcel Force to deliver our products. Next working day provided order is placed by 11 am. (Scottish Islands and Highlands are a 2 Day Service)
The maximum weight per box is 25kg.
For Pallet delivery, we use DOBBS Logistics, also for next working day delivery or economy if preferred
(Scottish Islands and Highlands can be up to a 3 Day Service)
What are the delivery charges?
When we use DPD Local and Parcel Force, it will be POA. However, this is normally carriage paid if the order is over £100 before VAT, or a £10 charge if under £100 before VAT.
For Pallet deliveries, there is generally no extra charge. (Unless agreed already)
Can I specify a time for delivery?
The delivery will normally be made between 8.00 am to 6.00 pm. However, for an additional charge, we can offer a before 10 am or 12 pm the next day.
Saturday deliveries are available at an additional charge.
We can track your order from our warehouse to your doorstep.
How do I place an order?
Orders can be placed via email: [email protected] or over the phone: 01825 732000.
Can I collect goods from your premises?
Yes you can collect from our warehouse, our opening days and times are:
Monday – Friday 8 am-5 pm.
How do I make a payment?
Payments may be made by phone or by BACS or you are collecting from our warehouse, we have a card machine.
If you have an account with us then it is 30 days from the date of the Invoice.
What is your returns policy?
If the products you have chosen do not meet your approval, we must be contacted within 24 hours of delivery. On receipt of the goods, we will make a refund for the value of the goods provided they are unused and in their original packaging.
We are unable to refund carriage charges because we will have incurred the costs as soon as the goods are despatched.
Can you sell to individual consumers or just to companies?
Although most of our sales are business to business, we can sell to any type of customer. You do not have to be a company to order from us.
Can you provide samples of your products?
It is dependent on what item it is, if you would like a sample please call 01825 73200 or email [email protected] and we will be happy to assist you.